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Telephone Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z  

A  

Abbreviated prompts - PhoneMail prompts that are shorter and more concise than standard prompts, selected in mailbox options.

Answering options - A branch of the PhoneMail system that can be accessed from home state. Permits subscribers to change their personal greeting, answering mode, and personal referral extension, and to record their names for use in their personal mailboxes.

B 

Broken dial tone - Intermittent dial tone that acts as a message waiting indicator when new PhoneMail messages are waiting.

D  

Digital phone - A telephone that uses digital signals to communicate with a business telephone system.

Distribution list - A list of extension numbers or names that PhoneMail subscribers can send messages to simultaneously by dialing a single number.

Do Not Disturb (DND) - This feature allows a telephone user to block incoming calls to his or her telephone by preventing the telephone from ringing.

E  

Extension number - A unique number assigned to a line appearing on one or more telephones that are connected to a communications server.

F 

Faceplate - A paper template that fits around the keys of a telephone in order to label the keys with the features or lines assigned to them.

Forwarded access - The process of dialing subscriber?s extension, being forwarded to the Phone Mail system or another chosen extension or number.

G  

Greeting - The prerecorded message heard by callers who reach the PhoneMail system. It can either be the system greeting or a personal greeting.

H  

Handset - A hand-held unit on a telephone that has both a microphone and a speaker.

Hold - The status of a line when the connected parties are temporarily disconnected from each other without releasing the line.

Home state - The starting point in the PhoneMail system, reached by dialing your PhoneMail password.

L  

Line key - A key on the Optiset E telephones that provides access to an extension. Each line key allows a single telephone call, and a telephone with multiple line keys allows a user to place multiple simultaneous calls.

M  

Mailbox - A depository in the PhoneMail system assigned to each subscriber that permits the subscriber to send and receive PhoneMail messages.

Mailbox options - A branch of the PhoneMail system that can be accessed from home state. The mailbox options permits subscribers to set up their personal distribution lists, change their prompt levels, change their password, change playback options.

Mute - A feature key that turns the telephone microphone off and on. This feature controls the microphones in both the handset and the speakerphone.

P  

Password - sequence of characters that must be entered to gain access to the PhoneMail system.

Personal referral extension - A mailbox option that permits subscribers to set up an extension number to which callers are transferred if they want to talk to someone instead of leaving a PhoneMail message.

PhoneMail - PhoneMail is a registered trademark of Siemens Business Communications Systems, Inc. It is the system used by Hood College.

Prompt level - A mailbox option that permits a subscriber to choose either abbreviated or standard prompts.

Prompts - Verbal instructions given by the PhoneMail system to subscribers and callers.

R  

Regular delivery - The method of sending a message without specifying a special delivery option.

Repertory dialing (Repdial) - Keys that give a user access to one-key dialing of a preprogrammed number or function. Also referred to as Direct Destination Select (DDS).

S  

Saved message - A message listened to and saved by the subscriber.

Speaker - A device used to convert varying electrical signals into sound. A loudspeaker (receiver) associated with a telephone that permits the user to dial telephone calls and to listen to the calls without lifting the handset. However, the user must pick up the handset to talk.

Speakerphone - A microphone and loudspeaker associated with a telephone that permits the user to dial telephone calls and to both listen and talk without lifting the handset.

Special delivery - The method of sending a message in which a return receipt, private, urgent, or future delivery options are specified.

Speed level - A mailbox option that permits a subscriber to choose how fast or slow PhoneMail messages are played.

Standard prompt - A full-length PhoneMail instruction that is longer and more complete that an abbreviated prompt.

V  

Volume level A mailbox option that permits a subscriber to choose how loudly PhoneMail messages and prompts are played.