Information Technology

Information Technology

The Office of Information Technology provides technology support and services to Hood College students, faculty and staff. The best starting place for all IT information and support requests is the IT Helpdesk.  If you need assistance, please visit the IT Helpdesk support portal.

• Step by Step Instructions 
  • Wireless network access: WiFi Guide
  • New account setup: Account Setup
  • Change your password:  Change Password
  • Recover a forgotten password:  Recover Password
  • Install the Microsoft Authenticator App:  MS Authenticator App Setup
  • Create an additional Multi Factor sign in method:  Additional MFA Setup
  • Setup printing access for your personal device:  Printer Setup (must be on campus for this)
  • Power Campus Self Service Quick Overview:  Power Campus Self Service
  • Change your preferred name, gender identity, or preferred pronouns in Self Service:  Gender and Identity in Self Service
  • Blackboard Quick Overview:  Blackboard
  • RAVE Emergency Alert System Overview:  RAVE setup 
  • Cybersecurity Awareness Training: KnowBe4 Training
  • More Self-Help topics are available here: IT Helpdesk Support Portal
• IT Support
  • Create a support ticket here:  IT Helpdesk Support Portal
  • Other support options:
    • Send an email to helpdesk@hood.edu
    • Leave a voice message at 301-696-3622
    • Visit our office in the Hodson Library & Learning Commons
• Contact Information
  • Email:  helpdesk@hood.edu
  • Phone:  301.696.3622
  • Core Office Hours:  8:30am - 4:30pm, Monday through Friday
  • Location:  Hodson Library & Learning Commons, first floor